This Privacy Policy explains how Vase Velocity processes personal data when you use the website, contact us, or request floral services.
We use personal data to respond to inquiries, schedule consultations, prepare quotes, confirm deposits and dates, coordinate design details, arrange pickup or venue delivery, manage payments, maintain records, improve site performance, and comply with legal and accounting obligations. We may also use limited technical data to secure the website and diagnose service issues.
We may share personal data with trusted service providers that help operate the website, process payments, manage communications, support delivery or setup, and maintain records. These parties are expected to use the data only for the services they perform on our behalf and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect rights and safety, or support the establishment, exercise, or defense of legal claims. We may also retain and disclose records where required for tax, accounting, or regulatory purposes.
When GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests, depending on the context. We limit processing to what is relevant for inquiries, quotations, bookings, service delivery, administration, and compliance.
Where GDPR applies, it governs our processing of personal data for users in the European Economic Area.
Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to certain processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw it for future processing without affecting prior lawful processing.
We may collect identification details, contact details, event and order information, communication content, appointment preferences, payment-related information, and technical data such as device, browser, and usage records. Where relevant, we also process information needed to prepare quotes, confirm dates, arrange delivery or studio pickup, and manage service requests.
We receive personal data when you complete a contact form, request a consultation, place an order, communicate by phone, or provide details during planning and confirmation steps. We may also collect limited technical data automatically through the website and receive operational information from payment, delivery, or service providers involved in fulfilling your request.
The site may use essential cookies to support basic functions, preference cookies to remember selections, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.
You may block or delete cookies through your browser, and you may also manage non-essential cookies through the settings presented on the site if such controls are available. Disabling some cookies may affect form functions, session continuity, or preference storage.
Depending on the circumstances, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. You may also raise concerns about how your data is handled through the contact channels listed in this policy.
To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details where needed to confirm identity, protect confidentiality, or determine whether an exception applies.
We keep personal data only for as long as needed to handle inquiries, prepare and perform services, maintain business records, and meet legal obligations. When data is no longer required, we delete it or anonymize it where appropriate.
If we make material changes, we will update the policy text on the site and may provide additional notice where appropriate. The revised version applies from its stated effective date.
